SBI FASTag - Features, Benefits & How to Login
Ever since payments at toll plazas through FASTag have become mandatory from 15 December 2019, SBI along with other banks have been offering FASTag services for their customers.
State Bank of India (SBI) FASTag is a reloadable, rechargeable, and efficient tag that enables Electronic Toll Collection (ETC) at toll plazas along India’s national roads. The FASTag can be purchased from more than 28,500 Point of Sale (PoS) terminals present or online through the bank's website.
On this page you will find all the details regarding the SBI FASTag services including its features, benefits, and charges.
What is SBI FASTag?
SBI FASTag is a device that uses Radio Frequency Identification (RFID) software that allows toll payments to be made directly from a prepaid account or a related savings account to the toll plaza. The FASTag chip is attached to your vehicle’s windscreen and the FASTag reader scans the chip to make the payment.
SBI FASTag can be conveniently bought from the websites of SBI bank and other banks such as ICICI Bank, Axis Bank, Paytm Payments Banks, HDFC Bank, IDFC First Bank and also from Amazon.
Features of SBI FASTag
The following are the features of SBI FASTag:
- The cashless payment system of the SBI FASTag enables users to make toll transactions with any cash.
- Faster transit speeds up travel through toll plazas by auto debiting the exact amount via SBI FASTag.
- Online recharge of SBI FASTag via Debit Card, Credit Card, Net Banking, or IMPS.
- Provides immediate SMS alerts for toll payments, low balance, etc., on the registered mobile number.
Benefits of using SBI FASTag
The following is the list of benefits of SBI FASTag:
- Users can earn cashback for toll payments at all National Highway toll plazas
- Time and cost savings by enabling quick recharging and topping of FASTag account across the country via licensed SBI service providers.
- Easy online recharge of SBI FASTag through a dedicated portal using credit cards, debit cards, net banking, or wallets.
- Convenient transaction tracking by using the customer app to view toll payment history, transaction history, and account balance.
- Personal account creation by registering online and enjoying easy top-ups through online modes such as debit cards, credit cards, and internet banking.
- The validity period is for three to five years
How Does SBI FASTag Work?
The following are the steps of how SBI FASTag operates:
- Vehicles can pass through the toll plazas without due to this FASTag which is an electronic toll collection system.
- The device specifications of the multi-layered rectangular tag which is ahigh-quality paper with an embedded chip and antenna is a 10x5 cm.
- To facilitate direct toll payments from a moving vehicle, RFID technology utilizes Radio Frequency Identification.
- Automatic deductions of toll charges are directly deducted from the bank accountwhich is linked to the FASTag.
- Promotes cashless payments at toll plazas.
- Reduces congestion of national highways.
- Easy online recharge to the SBI FASTag online via credit card, debit card, net banking, and IMPS.
What are the two categories of SBI FASTag available?
The following are the two categories for which SBI FASTag is available:
- Limited KYC account:
- Maximum balance: Rs.20,000
- Monthly reload limit: Rs.20,000
- Full KYC account:
- Maximum balance: Rs.1 lakh.
- No monthly reload limit.
How to Purchase SBI FASTag?
Online
The process that must be followed to purchase the SBI FASTag online is given below:
- Visit the nearest POS counter and submit the relevant documents. The vehicle must be taken when you visit the counter.
- In order to create the SBI FASTag account, the application form must be filled and submitted. The FASTag will be fixed on the car.
- An SMS will be sent to your registered mobile number with the username and password. You can visit https://fastag.bank.sbi and enter the relevant details to manage the account.
Offline
In case you wish to purchase an SBI FASTag offline, you will need to visit a Point of Sale (POS) counter. Apart from a POS counter, you can visit the bank branch to purchase the tag. Relevant KYC documents and vehicle documents must be carried when you visit the bank branch or POS counter.
The vehicle must also be taken to the POS. Once the documents have been submitted, the representative will fix the tag on the car. The list of POS locations can be found on https://fastag.bank.sbi/PoSAgentLocations.
Documents Required to Apply for SBI FASTag
The following is the list of documents required to apply for SBI FASTag:
- Complete the SBI FASTag application form is required
- Know Your Customer (KYC) documentation is mandatory
- Vehicle documents such as the Registration Certificate (RC) of the vehicle.
- Address proof required to apply for SBI FASTag are:
✓ Voter ID
✓ Passport
✓ Shop License
✓ Post Office Letter
✓ Local Government Official Letter
- ID proof required to apply for SBI FASTag are:
✓ PAN Card
✓ Passport (same address)
✓ Voter's ID (same address)
✓ Aadhaar
✓ Ration Card
✓ Utility bills of last three months
✓ Shop License
✓ Post Office Letter
✓ Local Government Official Letter
- Recent passport-size photo of the customer or vehicle owner
Fees and Charges levied on SBI FASTag Users
The following is the list of fees and charges levied in SBI FASTag users:
Vehicle Number | Particulars | Tag Cost | Security Amount(refundable) | Minimum Balance | Total |
4 | Car/Jeep/Van/Tata Ace and mini light commercial vehicle | 100 | 200 | 100(Top up only for First Time Issuance) | 400 |
5 | Light Commercial Vehicle | 100 | 300 | 300 | 700 |
6 | Three Axle Commercial Vehicles | 100 | 300 | 300 | 700 |
7 | Bus/ Truck | 100 | 300 | 300 | 700 |
12 | 4 to 6 Axle | 100 | 300 | 300 | 700 |
15 | 7 or More Axle | 100 | 300 | 300 | 700 |
16 | Heavy Construction Machinery (HCM)/ Earth Moving Equipment (EME) | 100 | 300 | 300 | 700 |
Note:
- Taxes are applicable to all purchases and top-ups.
- Convenience fee is levied on all transactions.
- To activate the RFID tag recharge of minimum balance required.
- Security deposit: Charged according to vehicle class, refundable upon closing the RFID Tag account.
- Toll deduction from respective toll plazas is applicable as per the regulations.
*Tax will be levied on all types of transactions.
How to Login to the SBI FASTag Account Online?
Here are the steps for SBI FASTag account login procedure for different login:
SBI FASTag Customer Login:
Here are some of the vital details regarding SBI FASTag customer login:
- SBI FASTag account can be accessed by retail customers online
- At the time of purchase of the tag, the FASTag customer account is created
- The login ID and password sent to the registered mobile number of the vehicle owner
- The user can log into the account using the ID and password
- The FASTag related transactions can be accessed by the user through this digital account
SBI FASTag Agent Login:
Using the mobile numbers and passwords, the SBI FASTag agents or PoS representatives can log into their SBI FASTag agent account online.
What to do if SBI FASTag Gets Blacklisted?
The following are the steps that should be remembered in case SBI FASTag gets blacklisted:
- Add money to the SBI FASTag account in case of low account balance
- Submit the required KYC documents in case of incomplete KYC
- Select ‘Activate’ option by log into the online FASTag account in case of deactivation or suspension
Reasons Why SBI FASTag Gets Blacklisted
The following are the reasons why SBI FASTag account gets blacklisted:
- Deactivation of RFID tag accidentally
- Incomplete documentation or KYC details
- Low SBI FASTag card balance
Different Methods to Recharge SBI FASTag
The different ways to recharge the SBI FAStag are given below:
- Via UPI apps.
- Credit Card/ Debit Card.
- Net banking.
Process to Recharge SBI FASTag Online
The procedure that must be followed to recharge the SBI FASTag online is given below:
- Visit https://fastag.bank.sbi.
- Enter the mobile number, password, and captcha.
- Click on ‘Sign In’.
- On the next page, you will find the option to recharge the FASTag account.
Other Banks Offering FASTag
The following is the list of other banks that offer SBI FASTag:
- HDFC bank
- Kotak Mahindra Bank
- IndusInd Bank
Things to Remember While Applying for SBI FASTag
The following are a set of things that you need to remember at the time of applying for a FASTag account:
- Ensure that the windshield glass is clean and dry from inside before applying for the SBI FASTag. Make sure there is no UV protection film screen on your car glass
- Make sure your limited KYC account is converted into full KYC account within 24 months from the date of applying for FASTag account
- Do not use chemical on SBI FASTag while cleaning the wind shield as it may damage the chip within
- Do not share your SBI FASTag log in and password with anyone
- If the FASTag reader fails to read the tag on your car windshield for the first time, make sure you move forwards and backwards for the reader to scan your FASTag
- Always maintain adequate balance in SBI FASTag
- Do not peel off the tags pasted on the windscreen unless it is necessary
- Lodge any toll transaction related complaint, if any, within 30 days from the date of transactions
SBI FASTag Helpline Number
Here are the helpline numbers for SBI FASTag:
- Toll-free number: 1800 11 0018
- Landline: 1033
FAQs on SBI FASTag
- What is the helpline number for SBI FASTasg?
For any queries or complaints, contact SBI on the helpline number - 1800-11-0018.
- Will I get rewards points for topping up SBI FASTag using SBI debit cards?
Yes, depending on your eligibility as an existing customer, you will receive rewards points for using SBI debit card to top up SBI FASTag.
- What should I do if there is a dispute at the toll plaza?
Get in touch with the issuer agency/bank and report the issue. You will be advised to pay the toll charge in cash if your tag isn't working. The helpdesk will escalate the matter to the respective channel regarding the dispute.
- What should I do if my SBI FASTag is lost or misplaced?
You will have to lodge an FIR with the local police if the FASTag was lost or stolen along with the vehicle. Report the incident to the customer care centre of the bank. The bank will block the tag in order to prevent misuse of the tag.
- How to cancel or surrender SBI FASTag?
You must submit a written request for surrender or cancellation of the tag and handover the tag to the bank. In the event of the demise of the tag holder, the heir can claim the security deposit.
- What to do if incorrect deductions were made using my FASTag?
You can contact SBI FASTag customer care about the incorrect deductions and the bank will review your request and revert the deduction if ded. The bank will raise a query to the National Payment Corporation of India (NPCI) to address double deductions for single use.
- What should be done in case of misconduct or harassment by toll collection staff?
You can register your grievance with the concerned Project Director at the respective toll plaza. You can also report the incident via email to etc.nodal@ihmcl.com.
- How do I get concessions for local vehicles?
If you reside within 10 km of a toll plaza, you can purchase a FASTag to avail of the concessions available for local vehicles. You will have to submit address proof at the POS location of the issuing agency/bank.
- How to get a replacement for a damaged tag?
You can request the bank to issue a new tag and the balance amount in the old tag account will be transferred to the new tag account.
- How to avail of the monthly pass?
Visit the POS station of your FASTag-issuing bank and request a monthly pass. It will be linked to your tag and valid only for a specific toll plaza.
- What is the validity of SBI FASTag?
The tag has unlimited validity, but the sticker comes with a 3-year guarantee. If the tag wears out or becomes unreadable, contact SBI FASTag customer care for a replacement.
- What should I do if my SBI FASTag is debited twice at the toll plaza?
In case your SBI FASTag is debited twice at the toll plaza then contact customer care to raise a query with the NPCI system.
- What can I do if my FASTag account balance goes below the minimum required balance in the tag?
Either use online services i.e. internet banking or the customer portal provided by the bank or at the point-of-sale location of SBI, to top up the FASTag wallet in case the FASTag account balance goes below the minimum required balance in the tag.
- What if my SBI FASTag is not read at the toll plaza?
If the scanner fails to read your tag, you can pay in cash. Plaza staff may also use handheld scanners. If the issue persists, report it to SBI Customer Care for free resolution via their POS agent.
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