Why does a FASTag get blacklisted
In India, from 15 February 2021 onwards, it is compulsory for every four-wheeler, whether private or commercial, to have a FASTag. The FASTag is pasted on the car's wind shield and enables the electronic toll payments at toll plazas using RFID (Radio Frequency Identification) technology and a digital wallet.
Moreover, the FASTags have also become mandatory for purchasing car insurance policies from 1 April 2021. In India, driving on public roads requires at least a third-party four-wheeler insurance policy. However, there may be times when your FASTag is blacklisted, preventing you from using it to pay tolls.
Read on to know more about the reasons behind the blocked FASTag and how to reactivate it.
What is a Blacklisted FASTag?
A blacklisted FASTag means that your FASTag account is temporarily or permanently suspended by the issuing agency. This can happen due to various reasons like insufficient balance, non-compliance with rules and regulations, etc. To prevent blocklisting, you must promptly resolve the issues that caused it, such as replenishing their account balance, adhering to guidelines, correcting tag placement, clearing any outstanding violation penalties, and addressing suspected fraud. By taking the necessary steps and cooperating with the issuing agency, FASTag you can restore their tags' functionality and continue to enjoy seamless and efficient toll payment services.
Reasons Why a FASTag Gets Blacklisted
The various reasons for your Fastag getting blacklisted are given below:
- Law Enforcement Agency's Blacklisting: Your NHAI FASTag blacklist may occur if your vehicle is on the radar of any law enforcement agency owing to numerous rule violations. If this is the case, you must determine who or what agency is blocking the FASTag and request that it be removed from the FASTag blacklist.
- Inadequate Balance: One of the most common reasons for a FASTag being blacklisted is insufficient funds in your account. If your FASTag is linked to a payment wallet and you haven't recharged the wallet, it could lead to your FASTag being blacklisted.
- Suspected Fraudulent Activity: The FASTag account may be temporarily blocked if the issuing agency detects unauthorized or suspicious transactions. To prevent blocklisting, it's important to keep your account secure and promptly report any unauthorized activity.
- Non-compliance with the rules and regulations: Your FASTag may be blocked if it is used on unauthorized vehicles or misused for purposes other than toll payments. To keep your FASTag functional, it’s essential to follow the terms and conditions set by the issuing agency.
- Penalties for Non-Payment of Violations: Your FASTag account may be blocked by the issuing agency if there are unpaid toll violation penalties. To avoid blacklisting, ensure you promptly address violation notices and settle any outstanding dues.
What should I do if my FASTag is blacklisted?
A blacklisted FASTag is a situation where the issuing agency has temporarily blocked or discontinued the FASTag service. In such cases, you can take the below listed measures:
- Identify and rectify the problem: Determine the reason for the blacklisting and take the necessary steps to resolve it. If the issue is insufficient funds, top up your account, or clear any outstanding FASTag violation penalties.
- Provide the missing documents: Depending on the circumstances, the issuing agency may ask you to provide specific documents or information to verify your identity or address their concerns. It’s important to submit the requested documents promptly to help expedite the resolution process.
- Follow the Agency's Instructions: Carefully adhere to the instructions provided by the issuing agency and cooperate fully. They may guide you through updating your account details, correcting tag placement, resolving any suspected fraudulent activity, and any other necessary steps.
How to check the status of a FASTag?
It is important to know the status of the FASTag, whether ‘Active’ or ‘Blocked’ before you can take the necessary action. Follow the steps given below to check the status of your FASTag:
Step 1: Visit the official website at www.npci.org.in.
Step 2: From the drop-down menu, select "What we do."
Step 3: Choose the "NETC Fastag" option from the list.
Step 4: Click on "Check Your FASTag Status" to check your NETC FASTag status.
Step 5: Enter your vehicle registration number or FASTag ID, fill out the captcha code, and click the "Check Status" button.
Step 6: The page will display the status of your tag, showing whether it is active, inactive, or blocked.
You can also check the status of your FASTag status by visiting the portal of your issuing bank. Log in to the portal to view the status online, though the process may vary by issuer. If you are unsure how to check online, you can contact the tag issuer's customer service for assistance.
FAQs on FASTag Blacklisting
- Will the FASTag work in case it has been blacklisted?
No, the FASTag will not work if it has been blacklisted.
- Is it possible to check if the FASTag has been blacklisted online?
Yes, you can check if the FASTag has been blacklisted online.
- Is there a minimum balance that must be maintained in the FASTag account?
No minimum balance needs to be maintained in the FASTag account.
- What will happen in case my FASTag balance is negative?
If your FASTag balance becomes negative after you pass a toll plaza, the amount will be recovered by the issuer bank through the security deposit.
- How do I unblock a blacklisted FASTag?
To unblock your blacklisted FASTag, you need to recharge the tag wallet. However, if your FASTag has been blacklisted for some other reason, you need to get in touch with your tag issuer and take the appropriate measures.
- How much will I have to pay as a penalty for violating FASTag rules?
You will have to pay Rs. 300 for violating FASTag rules the first time, later on, the penalty will be increased to Rs.500.
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