Check How to File PAN Card Complaints

A PAN Card is an essential document for Identification for every Indian citizen. It has a ten-digit unique alphanumeric number to identify the cardholder. The PAN Card is issued by the Income Tax Department. It serves as an important identification document in India. Often, issues of errors and fraud can arise with PAN Cards, which can have far-reaching consequences. Generally, people report three types of PAN Card complaints. They are as follows: 

1. Fraudulent Activities

1. Many complaints are filed regarding fraudulent activities using PAN Cards. In this digital age, it has become quite easy to be a target of scammers. 
2. It includes using your PAN Card details to take out loans or do fraudulent activities, leading to the actual cardholder being held responsible for those activities.
3. The PAN Card details acquired through fraud can be used for identity theft, which is an even graver issue, that needs to be reported immediately.

2. General Mistakes and Errors

1. This constitutes a large portion of complaints regarding PAN Cards.
2. Errors in personal information such as names, DOB, and address must be corrected as soon as possible. Mismatched photos and incorrect names can also happen.
   

3. PAN Card Dispatch Issues

1. This refers to the errors that may occur during the delivery of PAN Cards to the applicant’s address.
2. Sometimes, the applicant may not receive the PAN Card at all, or it might get sent to the wrong address.
3. There are instances of PAN Cards returned undelivered, and applicants also receive illegible cards.

Documents Required to Make PAN Card Complaints Online 

While making complaints regarding PAN Card online, you need to have the following documents:

1. Receipt number of PAN application

1. Proof of Identity including name, DOB and address.

1. Contact details

1. Brief details regarding the complaint

How to Make PAN Card-Related Complaints Online

Below mentioned are a few easy steps that you can follow to make a PAN Card related complaint through various portals:

Via NSDL Website

1. Step 1: Open the Protean NSDL website. 

1. Step 2: Go to the customer care section. 

1. Step 3: Click on queries/complaints. 

1. Step 4: Enter the details in the customer care form. 

1. Step 5: Click on the ‘yes’ option for the consent statement. 

1. Step 6: Enter the CAPTCHA code. 

1. Step 7: Click on submit. 

How to Make PAN Card-Related Complaints Offline

For general complaints regarding PAN Cards, you can either visit the NSDL or UTIISL websites. For queries regarding tax filing related to the PAN, you can contact the Income Tax Department. They have launched the Tax Information Network (TIN) to manage PAN applications, check their status, and aid with complaints regarding tax filing. NSDL overseas TIN on behalf of the IT department. Depending on the nature of your complaint, you can contact any of the numbers given below. The customer care numbers for queries regarding PAN Cards are:  

NSDL (National Securities Depository Limited): 020 27218080, 08069708080

Email: ask@incometaxindia.gov.in 

Official website: protean-tinpan.com 

UTIITSL (UTI Infrastructure Technology and Services Limited): 033 40802999, 91 33 40802999 (available from 9 am to 8 pm on all days). 

Email: utiitsl.gsd@utiitsl.com 

You can also make complaints through PAN Card centres. To find the nearest PAN Card centre, you can visit the protean NSDL website and enter either your PIN code or state/city and search. 

How to Check the Status of PAN-Related Complaints

After submitting your complaint, you will be provided with a coupon/complaint number that you can use to check the status of your PAN related queries. Below are a few simple steps that you can follow to check the status.

Step 1 - Open the online portal you used to register your complaint.

Step 2 - Enter your complaint/coupon number and PAN number and submit.

Step 3 -The status of your complaint will appear on the screen.

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