YES Bank Credit Card Customer Care
You can contact the YES Bank customer care executive for any credit card related issues by either calling their toll-free number, sending SMS, or writing to them at their email address.
YES Bank, one of the private sector banks in India, has a dedicated customer care team who caters to issues related to various banking products including credit cards. Customers can enquire about credit card services, file complaints, or report any issues about credit cards via customer care numbers and email addresses. Customers residing outside the country can also contact the bank by calling NRI customer care numbers.
YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers
Indian customers can get in touch with the bank via phone by dialing these numbers:
- 1800 103 6000 (for YES FIRST and YES Pemia (currently known as YES ELITE+ credit cards)
- 022-68937300 (credit card mis-selling or harassment)
- 1800 103 1212 (toll-free number for YES Prosperity)
- +91 22 49350000
NRI customers can get in touch with the bank regarding credit cards on +91 (22) 50795101.
YES Bank Credit Card Enquiries
If you have any of these typical questions, here is how to answer them -
In the event of a card theft, you must block your card immediately. You can accomplish this by phoning 18001031212 in India or +91 22 49350000 from abroad.
In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.
You can also log in to your net banking account or your mobile application and block your credit card.
Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:
- SMS Details: BLKCC space last 4 digits of your credit card
- SMS Number: +91 9840909000
Ensure that this SMS is sent from your registered mobile number.
In Case Your Card is Blocked: If your credit card has been blocked, you must notify the customer service department. Depending on the reason your card was blocked, they may urge you to request a replacement card or unlock the card. You will receive your replacement credit card within 7 business days of requesting it.
You will receive your replacement credit card within 7 business days from the date of the request made for replacement.
YES Bank Credit Card Customer Care International Helpline
If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards: +912249350000
Other international helpline numbers (not exclusively for credit cards) that you can contact are:
- +91 (22) 50795101
- 1833 380 0149 (USA)
- 1833 491 0559 (CANADA)
- 800 048 9153 (UK)
- 8000 3570 3089 (UAE)
If you stay in Abu Dhabi, you can visit the Abu Dhabi representative's office. Please reach out to the bank for the address of the YES Bank representative office in Abu Dhabi.
YES Bank Representative Office in Gujarat
YES BANK IFSC Banking Unit, GIFT City (IBU)
YES Bank Limited, IFSC Banking Unit,901, 9th Floor, Hiranandani Signature Building, Block 13B, Zone - 1, GIFT - SEZ, GIFT City,Gandhinagar, Gujarat, India, Pin Code – 382355
Email: DLIBUGIFTCITY@YESBANK.IN
YES Bank Email Address Details
If you wish to contact the bank via email, send the mail to:
- yestouch@yesbank.in (general enquiry)
- yesfirst@yesbank.in (for YES First customer)
- yestouchcc@yesbank.in (general credit card query)
- creditcard.closure@yesbank.in (retail closure or cancellation)
- cc.corporateassist@yesbank.in (commercial closure or cancellation of credit card)
- ccsalescomplaints@yesbank.in (Mis-selling or Harassment of credit card)
- nri@yesbank.in (for NRI customers)
Alternatively, you can submit a complaint on the bank's website by the following steps:
- Navigate to the ‘Contact Us’ page from the home page.
- Click on ‘Make a complaint’ option at the bottom of the page.A new page will reopen, where you can file your complaint by filling in the required details.
- Click on ‘Submit’.
YES Bank Credit Card Grievance Redressal
YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.
Here's what the escalation matrix looks like:
- Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
- Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
- Sangeeta P Head - Grievance Redressal
- YES Bank Limited
- YES Bank House,
- Off Western Express Highway,
- Santacruz East, Mumbai 400055
- Email: head.grievanceredressal@yesbank.in
- Phone No: 022-39489373
- Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are: Shefali Singh Moza, Principal Nodal Officer, YES Bank Limited, YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055, Email: principal.nodalofficer@yesbank.in, Phone No: 022-39489374
- Level 4: The final level involves contacting the banking ombudsman. So, if your concern is not addressed within 30 days, you can contact the banking ombudsman of your city.
YES Bank Nodal Office Contact Details
Here are the details of the bank's nodal officers. You can contact the officer in charge of your territory:
Area | Centre | Name | Address | Contact Number & Email ID |
Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu | Ahmedabad | Mr. Mustufa Khajurwala / Back-up: Mr. Sharad Saraiya | YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 | Phone: 079 – 49023101 Contact centre: 1800 1200 mustufa.khajurwala@yesbank.in / sharad.saraiya@yesbank.in |
Karnataka | Bengaluru | Mr. Jenish Shah / Back-up: Mr. Sanath Kumar P | YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 | Phone: 080 - 49179910 Contact centre: 1800 1200 jenish.shah2@yesbank.in / sanath.kumarp@yesbank.in |
Madhya Pradesh | Bhopal | Mr. Anand Pandey / Back-up Mr. Sharad Saraiya | YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 | Phone: 022 - 65078393 Contact centre: 1800 1200 anand.pandey7@yesbank.in / sharad.saraiya@yesbank.in |
Odisha | Bhubaneshwar | Ms. Maitrayee Chakraborty Back-up: Mr. Arun Das | YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 | Phone: 033- 44373944 Contact centre: 1800 1200 maitrayee.chakraborty1@yesbank.in /arun.das@yesbank.in |
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. | Chandigarh | Mr. Ajay Mahajan Back-up: Mr. Syed Tasveer Hussain Andrabi | YES Bank Ltd Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi - 110057 | Phone: 011-49433455 Contact centre: 1800 1200 ajay.m@yesbank.in / Tasveer.Hussain@yesbank.in |
Tamil Nadu and Andaman and Nicobar Islands | Chennai (I) | Mr. Jenish Shah / Back-up: Mr. Krishna Kumar S | YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 | Phone: 044 66765000 Contact centre: 1800 1200 jenish.shah2@yesbank.in / krishnakumar.s@yesbank.in |
Tamil Nadu and Puducherry | Chennai (II) | Mr. Jenish Shah / Back-up: Mr. Krishna Kumar S | YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 | Phone: 044 66765000 Contact centre: 1800 1200 jenish.shah2@yesbank.in / krishnakumar.s@yesbank.in |
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura | Guwahati | Ms. Maitrayee Chakraborty Back-up: Mr. Raktim Barooah | YES Bank Ltd Ground & First Floor, Building No. – 115, Goyal Enclave, G.S Road, Near Big Bazaar, Bhangagarh, Guwahati - 781 005 | Phone: 0361- 2464546 Contact centre: 1800 1200 maitrayee.chakraborty1@yesbank.in / raktim.barooah@yesbank.in |
Andhra Pradesh and Telangana | Hyderabad | Mr. Jenish Shah / Back-up: Mr. Manoj Pohar | YES Bank Ltd Ground Floor, Agravanshi Plaza, Bearing No 1-8-387, Huda Lane, Begumpet, Secunderbad - 500003 | Phone: 040 42426901 Contact centre: 1800 1200 jenish.shah2@yesbank.in / manoj.pohar1@yesbank.in |
Rajasthan | Jaipur | Mr. Mustufa Khajurwala Back-up: Mr. Sh | YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 | Phone: 0141-4983758 Contact centre: 18001200 mustufa.khajurwala@yesbank.in / sharad.saraiya@yesbank.in |
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr. Anand Pandey / Back-up: Mr. Yogendra Kumar Awasthi | YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 | Phone: 022-65078393 Contact centre: 1800 1200 anand.pandey7@yesbank.in / yogendra.awasthi@yesbank.in |
West Bengal and Sikkim | Kolkata (I) | Ms. Maitrayee Chakraborty Back-up: Mr. Pawan Kumar Tejpaul | YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist. - North 24 Parganas, Kolkata - 700091 | Phone: 033-44373944 Contact centre: 1800 1200 maitrayee.chakraborty1@yesbank.in / Pawan.Tejpaul@yesbank.in |
West Bengal and Sikkim | Kolkata (II) | Ms. Maitrayee Chakraborty Back-up: Mr. Pawan Kumar Tejpaul | YES Bank Ltd 5th Floor, Technopolis Building, Plot no. BP 4, Sector -V, Salt Lake City, Bidhannagar, Dist - North 24 Parganas, Kolkata.Pin Code: 700091 | Phone No: 033-44373944 Contact centre: 1800 1200 Email: maitrayee.chakraborty1@yesbank.in / Pawan.Tejpaul@yesbank.in |
Districts of Mumbai, Mumbai Suburban, and Thane | Mumbai (I) | Mr. Mustufa Khajurwala Back-up: Ms. Neeti Jain | YES Bank House, Off Western Express Highway, Santacruz East, Mumbai - 400055 | Phone: 022-50919231 Contact centre: 1800 1200 mustufa.khajurwala@yesbank.in / neeti.jain@yesbank.in |
Delhi | New Delhi (I) | Mr. Ajay Mahajan | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455 Contact centre: 1800 1200 ajay.m@yesbank.in |
Bihar | Patna | Mr. Anand Pandey/ Back-up: Mr. Amit Kumar Roy | YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 | Phone: 022-65078393 Contact centre: 1800 1200 anand.pandey7@yesbank.in / amitkumar.roy@yesbank.in |
Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Mr. Vinodh Sarran Back up: Mr. Binoj Davies | Ground Floor, No. 37, Thycaud Village, Opp. Tagore Theatre, Vazhuthacaud, Thiruvananthapuram - 695014 | Phone: 0471-4021301 Contact centre: 1800 1200 jenish.shah2@yesbank.in / biji.susanbanarjie@yesbank.in |
Shimla | Shimla | Mr. Ajay Mahajan | Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 | Phone: 011-49433455 ajay.m@yesbank.in |
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Mr. Ajay Mahajan | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011- 49433455 Contact centre: 1800 1200 ajay.m@yesbank.in |
Jharkhand | Ranchi | Mr. Maitrayee Chakraborty Back-up: Mr. Shiv Priya | YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 | Phone: 033-44373944 Contact centre: 1800 2000 maitrayee.chakraborty1@yesbank.in / shiv.priya@yesbank.in |
State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr. Anand Pandey / Back-up: Mr. Proloy Mukherjee | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 | Phone: 022-65078393 Contact centre: 1800 2000 anand.pandey7@yesbank.in / proloy.mukherjee@yesbank.in |
Chhattisgarh | Raipur | Mr. Anand Pandey / Back-up: Mr. Priyadatta Panigrahi | YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 | Phone: 022-65078393 Contact centre: 1800 2000 anand.pandey7@yesbank.in / priyadatta.panigrahi@yesbank.in |
State of Jammu and Kashmir | Jammu | Mr. Ajay Mahajan Back-up: Mr. Bhuvan Gupta | Mezzanine and First Floor, Plot No. 6, Basant Lok Complex, Opposite Priya Cinema, Vasant Vihar, New Delhi – 110057 | Phone: 011- 49433455 Contact centre: 1800 2000 ajay.m@yesbank.in / bhuvan.gupta@yesbank.in |
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) | Mumbai (II) | Mr. Mustufa Khajurwala Back-up: Ms. Neeti Jain | YES Bank Ltd YES Bank House, Off Western Express Highway, Santacruz East, Mumbai 400055 | Phone: 022-50919231 Contact centre: 1800 2000 mustufa.khajurwala@yesbank.in / neeti.jain@yesbank.in |
Yes Bank Customer Care/ Complaints
FAQs on YES Bank Credit Card Customer Care
- Can I call YES Bank customer care to redeem my credit card reward points?
Yes, you can call the YES Bank customer care number to redeem reward points. The contact number for reward redemption are 1800 103 1212 or 1800 103 6000 (toll-free) and +91 22 4935 0000 for mobile and landlines in India and NRI customers, respectively.
- Can I meet the YES Bank branch manager for any credit card related issues?
There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.
- Is there any other way to get in touch with YES Bank's customer service centre?
If you do not want to use any of the options listed above to get your question answered, you can always log in to your net banking account, go to the mailbox, and write to the bank. You can also contact the bank through its social media outlets.
- How soon can I expect a response to a complaint I have raised?
In general, the bank will aim to respond within seven working days. If you have previously made a complaint and have yet to receive a resolution, please send the complaint number to bank personnel so that it can be tracked.
- Which number should I call to get access to the Credit Fitness Tracker?
The FinBooster: YES Bank-BankBazaar Co-branded Credit Card gives you access to the Credit Fitness Tracker, so, you can call the customer care at 1800 419 0600 and apply for the credit card.
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