HSBC Credit Card Customer Care Number

Customer type	Within India	Outside India	Timings
HSBC Premier Customers	1800 266 34561800 120 4722	+91-40-65118001+91-22-71728001	Available for 24x7
Retail Business Banking- for general queries	1800 419 54001800 123 2979	+91-40-65118004+91-22-71728002	Monday to Friday: 8 a.m. to 7 p.m. (IST)Saturday- 8 a.m. to 4 p.m. (IST)
Retail Business Banking- only for HSBC net queries	1800 120 2210	+91-022-50323533	Monday to Friday: 9:30 a.m. t0 6:30 p.m. (excluding public holidays)Available on the first, third and fifth Saturdays of every month.

Note: 

1. Bank customers can contact the customer care numbers for HSBC personal banking or credit cards anytime between 6:30 a.m. to 8:30 p.m. 

1. To report loss or misuse on card or account, or to stop cheque etc., emergency services are available 24x7.

Other Contact Details of HSBC Credit Card

HSBC customers can contact the credit card customer care center for service requests or queries via email. For any queries or service requests related to HSBC credit card, customers can send an email at cardsupport@hsbc.co.in. 

Note: The email ID ‘info@hsbc.co.in’ is inactive and has been discontinued by the bank.

HSBC Credit Card International Helpline Number

The international helpline number of HSBC Bank helps international customers of the bank to contact the customer care for any kind of complaint or query regarding your credit card. The customer care numbers are as follows:

Territory or Country	Phone Number (Toll free)
From India	1800 209 0100/ 1800 121 2209
Malaysia	1800819823
Canada	18333863370
Hong Kong	800938181
Philippines	180011102858
Oman	80077610
Bahrain	80006764
Indonesia	0078030165151 (Nikas) & 0018030165151 (PTI)
New Zealand	0800420572
Qatar	00800101031
United Arab Emirates	80001830251
Saudi Arabia	8008501133
China	108007142932 (China South) 108001402946 (China North)
Singapore	8001014362
Thailand	1800014029
Austria	0800296718
United Kingdom	08000489157
United States of America	18339982278
Australia	1800953852
France	0800904636
Denmark	80254085
Netherlands	08000238310
Germany	08000800116
Ireland	1800948637
Italy	0800582749
Switzerland	0800894680

Non-Resident Indians can contact on the below mentioned numbers for support:

Territory or Country	Phone Number (Non-Toll free)
Calls to India from	+91-40-65118007 +91-22-71728007
Kuwait	+965 2223 0782 (Local rates) +965 2223 0727 (Local rates)
For card activation	+91-40-71728003 +91-22-71728003
For credit card queries	1800 267 3456 1800 121 2208

For contacting HSBC UAE:

The Hongkong and Shanghai Banking Corporation Limited, Representative office, UAE

Unit 802, 8th floor, M-Square Building, Sheikh Khalifa Bin Zayed Street, Bur Dubai, Dubai.

Working Days/Hours:

Monday-Thursday and Saturday: 8:00 AM to 3:00 PM

Friday: 7.30 AM to 12.30 PM

Email: nriservicesdubai@hsbc.com

Contact: +9714 3028529 or +9714 3028575

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FAQs on HSBC Credit Card Customer Care

• How do I check the status of my HSBC Credit Card application?

  The bank will keep you updated regarding the status of your HSBC credit card application by sending you SMS and mails on a timely basis. However, you can call the phone banking number of your city to check the status of your credit card application.

• How long will it take for me to receive my HSBC credit card?

  It will take a minimum of two weeks for the bank to process your application form. Once the documents are verified and approved, it will take 7 working days for you to receive your HSBC credit card at your communication address.

• What is 'Live Chat' facility in HSBC Bank?

  Live Chat is a facility provided by HSBC Bank which allows customers to chat with a customer care executive and get their queries solved. The facility can be found on the official website of the bank. 

• How can I register for e-statements in HSBC?

  You can register for e-statements by logging into HSBC's net banking portal. On the main menu, click on the 'Request e-statements/e-Advice' option and the bank will send you a secure mail and SMS whenever your e-statement is ready. 

• I have lost my HSBC Credit Card. What should I do?

  If you lose your HSBC credit card, immediately report it to HSBC Phone Banking or the Visa Global Emergency Assistance Helplines; report to HSBC PhoneBanking/Branch/Internet Banking to request a replacement and file a police report for the lost card. Customers can also send written confirmation to The Manager, Credit Cards, Post Box Number 5080, Chennai – 600 028. Destroy the card if recovered after reporting the loss of the card to the bank.