How to Close or Cancel Kotak Bank Credit Card?

The Kotak Mahindra Bank offers an array of products to its customers, one of which is credit cards. These credit cards are designed to cater to different segments of users and offer various benefits such as cashless transactions, cashbacks, rewards and much more. However, there are instances where you may no longer need the Kotak bank credit card and may think of cancelling it. This article offers a detailed guide on how to close Kotak credit cards.

Updated On - 06 Sep 2025
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How To Close or Cancel a Kotak Mahindra Bank Credit Card?

Kotak Mahindra Bank has a clear cut procedure for their cardholders on how they can go about cancelling their credit card. Here's the process listed out for you.

  1. Through Kotak credit card customer care: Any Kotak Credit Card holder looking to cancel their card can directly call the Kotak Credit Card customer care number at 1860 266 0811 and lodge an official request to the customer card executive for cancellation of their card. The executive will give them the instructions on how to go ahead with the process.
  2. By visiting the nearest branch: You can also cancel your Kotak Mahindra Bank credit card by submitting a written request. In the letter, you should include your card details and the reason for cancellation or closure. After doing so, you need to visit the nearest Kotak branch and hand it over to a bank representative. Once your request is received, the bank will proceed with the necessary steps to complete the cancellation or closure process.

Things To Keep In Mind When You Close / Cancel a Kotak Bank Credit Card

How to Close Kotak Credit Card

Here are some of the important things you need to keep in mind when cancelling a Kotak Mahindra Credit Card:

  1. Cutting the card diagonally: The bank states that when sending them a cancellation request, it will require a copy of the defaced card and along with the letter. The bank explicitly states that any charges that are incurred on the card, while the closing request is being processed, will be charged for the cardholder and they should be the one clearing the bill. Also, the bank says that in case the cardholder has intimated that the card is cut but hasn't received a copy and a transaction happens anyway, the card owner will be required to pay the bill amount.
  2. Redeem the reward points: The cardholder needs to redeem their credit card reward points before filing a request for cancellation. In case they don't, the bank allows a short window to redeem the balance even after requesting for closure of the account. If the individual fails to do so within this period, all the remaining points will lapse and the bank will not be held responsible.
    1. Cancel automatic payments: People tend to opt for automatic payments on their credit cards as it gets them a few extra reward points, and also allows them the peace of mind of not having to individually pay all the bills themselves. Before going for a card cancellation, they need to cancel any and all such payments linked to their credit card. If a bill payment goes through after the cancellation is initiated, the entire process could get delayed.
    2. Clear the outstanding amount: Before cancelling the card, the card owner needs to make sure that they clear the outstanding amount on their credit card. In case they don't do so and send in the request anyway, the bank can and will outright deny the request.
    3. Check the final statement: A cardholder should always look at the final statement on their credit card account before cancelling their card. There are times when a transaction could go ahead without the owner's approval or notice, and a simple follow through of the statement will help them avoid any complications.

Will a Closed or a Cancelled Credit Card Affect My Credit Score?

Yes. A closed credit card can have an impact on a person's credit score. This may not always be the case but it is very much possible. The reason for this is because credit information companies often look at a credit card as an open line of credit, and the cancellation of the card means that the credit line is no longer available. This will increase the Credit Utilisation Ratio of the person, which the CICs will see as a negative thing, and hence the credit score can drop by a few points.

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FAQs on How to Close or Cancel Kotak Bank Credit Card

  • How can I request cancellation of my Kotak Bank Credit card?

    You can request cancellation of your Kotak Bank credit card by contacting customer care cell of the bank or by submitting a written request to the bank officials.

  • Do I need to cancel automatic payments of credit card bill?

    Yes, if you have opted for automatic payments of your credit card bill, you need to cancel it before initiating the cancellation process.

  • Is it necessary to clear all dues and redeem accrued reward points on the card before closing the credit card?

    Yes, it is necessary to do so. It needs to be mentioned that redemption of accrued reward points is not allowed once the cancellation process is started by the lender.

  • Does closing a credit card result in high credit utilization ratio?

    Yes, cancelling a credit card does increase your credit utilization ratio.

  • Will my credit score decline considerably for closing a credit card?

    As a credit card is seen as an open line of credit, cancellation of a credit card may affect your credit score in some way.

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