Credit Card Fraudulent Transactions in India

A fraudulent card transaction is an unauthorised transaction that is carried out with your credit card. The thief either physically steals your credit card, or steals your card information via phishing or credit card skimming and uses it to make payments, or withdraw cash.

Updated On - 06 Sep 2025
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How to Report Fraudulent Credit Card Transactions to Reserve Bank of India

  1. To report a fraudulent transaction that has been made using your credit card, you should contact the RBI by giving a missed call to 14440.

How to Report Fraudulent Credit Card Transactions to SBI

  1. You should send the SMS 'BLOCK XXXX' to 5676791 from the mobile number that has been registered with the bank. (XXXX are the last four digits of the credit card number).
  2. You can also report unauthorised transactions that have been made using your credit card by calling SBI credit card customer care number at 39 02 02 02 (prefix local STD code) or 1860 180 1290.

How to Report Fraudulent Credit Card Transactions to HDFC Bank

Hotlist your HDFC Bank credit card via net banking:

  1. Log in to the HDFC net banking portal.
  2. Click on the 'Card' tab.
  3. Next, click on 'Request' under the credit cards section.
  4. Now, choose 'Credit Card hotlisting' and hotlist the credit card.

Report unauthorised credit card transactions via phone banking:

  1. You should call HDFC credit card customer care number at 18002586161 and report any fraudulent credit card transactions.

How to Report Fraudulent Credit Card Transactions to YES Bank

Block your YES Bank credit card via net banking:

  1. Log in to the YES BANK net banking portal.
  2. Next , select 'Credit Card'.
  3. Finally, choose 'Block Lost/Stolen Card'.

Block your YES Bank credit card via mobile banking:

  1. First, you need to download the YES Mobile app on your phone.
  2. Now, register yourself on the app.
  3. Now, click on 'Credit Card'.
  4. Next, choose 'Block Lost/Stolen Card'.
  5. Now, enter your MPIN and confirm the action.
  6. Your card will be blocked.

Block your YES Bank credit card via YES Pay:

  1. Download the YES Pay app, register and log in.
  2. Now choose 'Manage Cards'.
  3. Next, click on 'Requests'.
  4. Finally, select 'Block Card'.

Report unauthorised credit card transactions via phone banking:

  1. You can call the YES Bank credit card customer care department at 18001031212.
  2. If you are calling from outside India, you should dial +91 22 49350000.

How to Report Fraudulent Credit Card Transactions to Axis Bank

To report an unauthorised transaction that has taken place on your Axis Bank credit card, you can follow any of these steps:

  1. You can call the Axis Bank credit card customer care at 1860 419 5555 and report the fraud.
  2. You can also visit the nearest Axis Bank branch and report the fraudulent transaction that has taken place using your credit card.
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How to Report Fraudulent Credit Card Transactions to IndusInd Bank

Block the credit card via phone banking:

  1. You should call IndusInd credit card customer care number at 1860 267 7777 and block the credit card.

Block the credit card through Indus Net:

  1. Log into the IndusNet portal.
  2. Now, select 'Service Requests'.
  3. Next, choose 'Credit Card Requests'.
  4. Now, select 'Credit Card Blocking Request'.
  5. Next, choose the credit card that you want to block.
  6. Finally, click on 'Submit'.

Block the credit card by using the bank's mobile app:

  1. Log in to the app
  2. Now, select 'Service Request'
  3. Next, choose 'Card Related Requests'
  4. Next, click on the credit card you want to block.
  5. Now, click on 'Block Credit Card'.

Block the credit card via SMS:

  1. You have to send the SMS BLOCK [SPACE] [last 4 digits of your credit card number] to 5676757.
  2. This message should be sent from the mobile number you have registered with the bank.

How to Report Fraudulent Credit Card Transactions to RBL Bank

  1. You can report the fraudulent transaction by calling RBL Bank credit card customer care number at +91 22 6115 6300 or by writing to vigilance@rblbank.com

How to Report Fraudulent Credit Card Transactions to Standard Chartered Bank

  1. Log in to the Standard Chartered Bank's online banking portal or app.
  2. Next, click on 'Help & Services'.
  3. Now, select 'Card Management'.
  4. Next, choose 'Report Lost/Stolen Card'.
  5. Now, a set of instructions will come up on the screen.
  6. Once you complete the process, your credit card will be blocked.
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How to Report Fraudulent Credit Card Transactions to Kotak Mahindra Bank

  1. You can call the Kotak Mahindra Bank customer care at 1860 266 2666 and ask them to block your credit card.

How to Report Fraudulent Credit Card Transactions to Punjab National Bank (PNB)

  1. You can call the PNB credit card customer care at 18001802345 or 0120- 4616200 and hotlist your credit card.
  2. You can send a mail to creditcardpnb@pnb.co.in and hotlist your credit card.
  3. To hotlist your credit card, you can send the SMS (HOT>space>card umber) to the number, 5607040 from the mobile number that has been registered with the bank.

How to Report Fraudulent Credit Card Transactions to IDBI

  1. You can report any unauthorised transactions on your credit card by calling IDBI credit card customer care number at 1800 425 7600 (toll-free), or +91-022 - 4042 6013 (non-toll-free).
  2. You can also write to idbicards@idbi.co.in and report any fraudulent transactions that have been made using your credit card.

How to Report Fraudulent Credit Card Transactions to HSBC

  1. You should immediately call the HSBC credit card customer care number at 1800 209 0100/1800 121 2209 and ask them to block your credit card.
  2. You can write to info@hsbc.co.in and report fraudulent transactions that have been made using your credit card.
  3. You can also visit https://www.hsbc.co.in/help/contact/ to get more information on the HSBC numbers you can call to report unauthorised transactions on your credit card.

How to Report Fraudulent Credit Card Transactions to Canara Bank

How to Report Fraudulent Credit Card Transactions to Bank of Baroda

  1. You can call the Bank of Baroda credit card toll-free number at 1800 225 100 and ask them to block your credit card.

How to Report Fraudulent Credit Card Transactions to Bank of India

  1. You can hotlist your credit card by calling the Bank of India credit card customer support number at 1800 220 088 (toll-free), or the landline number, (022)40426005/40426006.
  2. You can send an email to headoffice.cpdcreditcard@bankofindia.co.in and request the bank to block your Bank of India credit card.

How to Report Fraudulent Credit Card Transactions to Indian Bank

  1. You will have to send the SMS < BLOCK > to 092310 00001 or 092895 92895 to block your Indian Bank credit card.

Things to Keep in Mind While Reporting a Fraudulent Transaction

  1. Make sure to take a screenshot of the SMS you have received regarding the fraudulent transaction.
  2. Remember to ask the bank for your complaint reference number.
  3. You have to record any phone conversation that you have with the bank.
  4. You can also follow the call with an email to the bank with your reference number.

Refund Rules for Fraudulent Transactions

Time taken to report the transaction from the date of receiving the communication

Customer's liability

Within 3 working days

NIL

4-7 working days

The transaction amount or the amount mentioned in the maximum liability table, whichever is lower

More than 7 working days

As per the bank's board-approved policy

Maximum liability of the customer if the fraud is reported in 4 to 7 days

Credit card with limit up to Rs.5 lakh

Rs.10,000

Credit card with limit more than Rs.5 lakh

Rs.25,000

FAQs on Fraudulent Credit Card Transactions in India

  • Will the bank refuse to refund the lost amount?

    Keep in mind that all digital transactions go through a lot of intermediary platforms like the payee's bank, the payer's bank, and the payment gateway. Every transaction needs to be encrypted and data should ideally never be stored with any of the intermediaries. So, if any fraud takes place during the process, you as a customer will not be held liable if the fraud has been reported within the time frame set by the bank.

  • How long will a credit card investigation take?

    Based on the amount that has been lost and the scale of theft, the investigation can take from a few days to a month.

  • What are counterfeit credit cards?

    A counterfeit credit card is a duplicate of your credit card that thieves create after stealing your account information.

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