American Express Credit Card Customer Care – Helpline Numbers & Support

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American Express Card-Specific Customer Care Numbers

American Express provides separate phone numbers for different card products to ensure faster, more efficient handling of card-related service requests. These toll-free helplines work from landlines and mobile numbers across the country.

Card	Toll-Free Number	Alternate / Contact Number
American Express Platinum Reserve Credit Card	1800 419 1030	0124-673 6660
American Express Platinum Travel Credit Card	1800 419 2122	0124-670 2929
American Express Membership Rewards Credit Card	1800 419 0167	0124-673 6900
American Express SmartEarn Credit Card	1800 208 1226	0124-670 2101
American Express Gold Card	1800 419 1120	0124-673 6600
American Express Platinum Card	1800 419 1255	0124-670 2600 / 0124-673 6950

These dedicated numbers help direct customers to teams familiar with each card’s features, fees, rewards, and specific benefits.

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Services Covered by American Express Customer Care

Service Type	What Support Covers
Billing and payments	Help with checking statements, understanding due dates, clarifying charges, and reconciling payments.
Transaction disputes	Assistance with incorrect, duplicate, or unauthorised transactions, and guidance on dispute procedures.
Lost or stolen cards	Immediate blocking of cards, emergency replacements, and account protection guidance.
Rewards and benefits	Queries about Membership Rewards, point visibility, redemption options, and eligible perks.
Security and fraud	Reporting suspicious activity or fraud and learning about enrolment in fraud protection services.
Account management	Help with online account services, PIN reset, alerts, and online tools.

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American Express Corporate Card Support & Business Services

American Express offers specialised support for corporate credit cards and payment solutions, including controlled expense management and tailored administrative tools.

Business Support Area	Explanation / Support Provided
Corporate customer care	Toll-free support at 1800 419 1222 or 0124-673 6999 for corporate card queries including billing, lost card assistance, and program help. Overseas callers can use +91-0124-673 6999.
Online services & tools	Online account services allow cardmembers to view balances, recent transactions, and rewards.
Membership Rewards enrolment	Corporate members may enrol in the rewards programme by calling for corporate support.
Payment solutions & expense control	Corporate Payment Solutions help manage spend visibility, vendor payments, travel accounts, and expense tracking.
Emergency assistance	Corporate support includes emergency card replacement and Global Assist services via 022-42320243.

American Express’ corporate programmes combine expense controls, rewards options, and payment management to help businesses handle employee and vendor spending more effectively.

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American Express Merchant Service Support 

While cardmembers use the customer care contacts above, merchants who accept American Express cards have dedicated support as well: 

1. Merchant servicing: 1800 419 1414 (Toll-free) or 0124-674-4699 (10 am to 9 pm, Mon–Sat) 

1. Authorisation help desk: 1800 419 5960 (Toll-free) or 0124-673 6767 (24/7) 

1. Merchant emails cover terminal support, GST issues, and dispute handling.  

Escalation & Grievance Redressal

If any concern is not resolved through customer care, American Express has a formal grievance escalation policy with designated officers:

1. Manager – Executive Correspondence Unit (phone & email)
2. Head of Customer Service (email & office contact)
3. Nodal Officer and Principal Nodal Officer for disputes requiring regulatory escalation.

These escalation contacts are listed in the official grievance policy and can be used if regular channels do not suffice. Official grievance policy

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Summary of Key Customer Care Options

Need / Query	Best Contact Method
Lost or stolen card	Toll-free helpline or secure app message
Billing / statement query	Card-specific helpline or secure messaging
Rewards & benefits	Dedicated reward contact numbers or app support
Corporate programme support	Corporate helpline & tools
Merchant acceptance / terminals	Merchant services helpline

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FAQs on American Express Credit Card Customer Care

• How do I contact American Express customer care for urgent issues?

  You can obtain immediate assistance from Customer Service at American Express via the toll-free number on the back of your credit card. The fastest way to get help is by calling the helpline featured on the back of your credit card. 

• Is American Express customer care available 24/7?

  Yes, Customer Service is available at American Express for most services 24/7. Whenever you need help regarding your credit card, you can call Customer Service. 

• Can American Express customer care help with international card usage issues?

  Yes, American Express offers support when you're experiencing issues with your credit card internationally such as activating your account for international use, declined transactions when you are outside the United States, or when you're travelling. 

• Does American Express customer care handle merchant disputes directly?

  Customer Service at American Express offers general support when you are involved in the dispute process. They can answer your questions about what to submit for documentation during the dispute process and explain what you will need to submit for the dispute. 

• Can I speak to a dedicated executive for premium American Express cards?

  American Express Premium Card Holders are eligible for dedicated support for their cards. When it comes to American Express cards, cardholders who fall into this category receive priority assistance from Customer Service Representatives. 

• Is customer care support available through the American Express mobile app?

  You can contact Customer Service via the American Express mobile application. From this application, you'll have access to chat support, secure messaging, and service requests. 

• Can American Express customer care assist with account closure or card cancellation?

  You can contact Customer Service with all your questions regarding closing your account and cancelling your credit card, including how to cancel your credit card and what the status of your account is when you shut it down.