Aadhaar Card Customer Care Number and Toll-Free

Unique Identification Authority of India (GOI),

3rd floor, Tower II,

Jeevan Bharati Building,

Connaught Circus, New Delhi - 110001

List of UIDAI Regional Office Details

Find below the contact information for UIDAI city-wise offices:

Aadhaar Grievance Redressal

UIDAI receives grievances via the below-mentioned channels:

Contact Centre

A Contact Centre has been set up by the UIDAI to handle grievances and queries regarding updating of Aadhaar, Aadhaar enrolment, and several other services. On completion of the enrolment process, an acknowledgement slip is provided with the Enrolment Number (EID) mentioned on it. You will need the EID to approach the UIDAI Contact Centre.

Aadhar Card Toll Free Number: 1947

Email ID: help@uidai.gov.in

Online Through the Resident Portal

A grievance can be made via UIDAI's Public Grievance Portal (https://pgportal.gov.in/). This portal is called the Centralized Public Grievance Redress And Monitoring System (CPGRAMS).

Please note that you need to be a registered user to lodge a complaint on this portal. If you are a registered user, then complete the User Login process through the steps mentioned below:

Step 1 - Visit the official site https://pgportal.gov.in/.

Step 2 - Select your language - English or Hindi.

Step 3 - Enter your Username/Mobile Number/Email ID.

Step 4 - Enter your password.

Step 5 - Enter the security code provided in the box.

Step 6 - Click on 'Login'.

If you are a new user (i.e. not a registered user), then you will have to fill up the Registration / Sign up Form.

Once you have registered, you can lodge a complaint through the following method:

1. Visit the official site https://pgportal.gov.in/.
2. On the main tab, click on 'Grievance'.
3. Then click on 'Lodge Public Grievance.

Grievance Redressal Process

Once you submit your grievance, the process that is followed to resolve your issue is as follows:

1. The issue is examined and passed on to the respective Regional Office or Concerned Section at the headquarter upon seeking approval from the Deputy Director.
2. The respective Regional Office or Concerned Section will respond to the grievance online.
3. In case interim replies are to be given, the Regional Office or Concerned Section will do so online.
4. The Deputy Director is UIDAI's Public Grievance Officer.

Find below the modes within the Public Grievance Portal:

1. Directorate of Public Grievances (DPG).
2. Department of Administrative Reforms & Public Grievances (DARPG).
3. Parent Organisation.
4. Direct Receipts.
5. President's Secretariat.
6. Pension.
7. Minister's Office.
8. P.M.'s Office.

Post

A grievance can be sent to the UIDAI Regional Offices or Headquarters via post. The grievances are examined and then sent to the respective Regional Office or Concerned Section. However, the Deputy Director must approve of the grievance before it is sent to the Regional Office or Concerned Section. The grievance is then disposed of online by the Concerned Section or Regional Office. Interim replies (if needed) may be provided as well.