Axis Max Life Insurance Customer Care
For residents and non-residents in the country that wish to contact the customer care unit of Max Life Insurance, they can do so via the given toll-free numbers, email IDs, and addresses of the branches of the insurer.
Axis Max Life Insurance Toll Free Numbers:
Toll Free Customer Care Service: 1860 120 5577
For residents and non-residents in the country that wish to contact the customer care unit of Axis Max Life Insurance, they can do so via the given toll-free numbers, email IDs, and addresses of the branches of the insurer.
For residents and non-residents in the country can reach out to the customer care unit of Axis Max Life Insurance for either clarifying the doubts or asking queries, they can either call at toll-free number (1860 120 5577) or write your complaint or query and send it to service.helpdesk@maxlifeinsurance.com.
Customers can also visit the branch office or call the customer center to resolve queries or to find out the process of purchasing plan or other value-added services.
Contact Details of Axis Max Life
Here are the different ways in which you can contact Axis Max Life Insurance customer care executives:
Customer Service Helpline:
The service helpline numbers of Axis Max Life Insurance are mentioned below:
- For existing customers:
- Call 1860 120 5577 from the registered mobile number which is available from 9 a.m. to 6 p.m. from Monday to Saturday.
- Customers can also write a mail to service.helpdesk@maxlifeinsurance.com from registered email ID.
- For NRI customers:
- Call either +91 11 71025900 or +91 11 61329950 which is available 24x7 from Monday to Sunday.
- NRI customers can write email to nri.helpdesk@maxlifeinsurance.com
Online Sales Helpline
To buy a new plan or to know the status or pending requirements of ongoing applications, customers can reach out to the customer care center by calling 0124 648 8900, which is available from 9 a.m. to 9 p.m. from Monday to Saturday.
For Instant Response
Customers can reach out to the customer care center instantly by scanning the QR code or via WhatsApp and here are the steps to do so:
- Customers must navigate to the ‘Contact Us’ page on the official portal of Axis Max Life Insurance.
- Scan the QR code on the page to contact the customer care instantly via WhatsApp.
- Customers can also send ‘Hi’ to +91 74283 96005 from registered mobile number to contact the customer care centre.
Numbers for Claim Related Assistance
The contact details for claim related assistance are mentioned below:
- Individual Claim
- Contact number: 1860 120 5577; 0124 4219090 (Ext. 9699), +91 7428989574; +91 7428989554 which is available from 9 a.m. to 6 p.m. from Monday to Saturday.
- Email ID: claims.support@maxlifeinsurance.com
- Group Claim:
- Contact Number: 1860 120 5577; 0124 4219090 (Ext. 969); and +91 7428989590
- Email ID: group.claimsupport@maxlifeinsurance.com
- Cashless Health Claim:
- Contact Number: +91 7042698853 and +91 9310143742
- Email ID: phs.mli@paramounttpa.com
Address of Dubai Representative Office
#107, Business Atrium Center,
22nd Street, Oud Metha, Dubai, UAE,
PO Box 112455
Contact number: +971 42808400 or +971 42896261
Request An Agent
You can also request an agent to visit you personally and give you personalised advice. For requesting agent to contact the customer follow the below mentioned steps:
- Visit the official portal.
- Navigate to ‘Request for Financial Expert’ Tab on the ‘Contact Us’ page.
- Enter the Name, email address, contact number, and select the city.
- Click on ‘Submit’.
FAQs on Axis Max Life Insurance Customer Care
- Is it possible for Axis Max Life Insurance executive to collect my premium payment from my house if I request this through customer care?
Yes, Axis Max Life Insurance executive can collect premium payment from your house within seven days of your request. To request premium collection, call the toll-free customer helpline number at 1860 120 5577 or by sending an email to us at service.helpdesk@maxlifeinsurance.com. Note that this service is currently unavailable in selected cities.
- Is it possible to change the mode of premium payment through the toll-free customer helpline number?
Yes, for active policies, you can request a change in premium payment mode on the policy anniversary. To do so, you need to fill out and sign a form that we provide.
- Can I pay my premiums through the toll-free customer helpline number?
Axis Max Life Insurance provides multiple convenient options for premium payment, which are as follows: through Electronic Clearing Service (ECS) for all payment modes, including monthly, quarterly, half-yearly or annually. By depositing your payment in drop boxes available at various locations in your city. By using our Interactive Voice Response (IVR) system, by calling our helpline number 1860 120 5577. By making payment through the internet. And by visiting any of our branch locations in your city.v
- Can I get my premium receipt or consolidated statement, or ULIP statement through the toll-free customer helpline number?
To obtain your premium receipt, visit the customer service section on the Axis Max Life Insurance website, or contact us via phone at 1860 120 5577 or email at service.helpdesk@maxlifeinsurance.com for assistance within two working days.
- Can I track the performance of my policy fund through the customer care portal?
If you have chosen the unit-linked plans of Axis Max Life Insurance, then the insurer will provide regular policy statements reflecting your fund's performance on the anniversary date. You can also access your policy details through the customer portal of Axis Max Life Insurance.
- Can I avail myself of any services over the telephone through the toll-free customer helpline number?
You can access various services over our helpline number 1860 120 5577. These services include changing your address (if the annual fee is less than Rs.10,000, including all applicable taxes, levies, and cess as imposed by the Government), changing your bonus options, updating your contact details, changing the premium payment mode (for conventional policies only), reinstatements within 90 days, and exercise of OPPB and illustrations.
- Can I pay premium through the helpline number of Axis Max Life Insurance?
Yes, you can pay the premium of your Axis Max Life Insurance plan through IVR by calling the helpline number 1860 120 5577.
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