HDFC ERGO Health Insurance Customer Care

They have good customer care support that caters to customer queries, grievances and needs with efficiency. You can reach out to the customer care via  the Self Help options available in the below link: https://www.hdfcergo.com/customer-care/customer-support.html

Or write to them at the given address

One could also send mail to corpcomm@hdfcergo.com for any media related queries and clarifications

HDFC ERGO Health Insurance Customer Care Details

For Authorization issues related to health insurance, send an email to preauth@hdfcergo.com

For Network Hospital Issues, send an email to nsp@hdfcergo.com

For queries related to health insurance claims send an email healthclaims@hdfcergo.com

One could also write to the below address:

1. HDFC ERGO General Insurance Co. Ltd.5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301
2. HDFC ERGO General Insurance Co. Ltd.RR Tower II, 2nd Floor, No: 94/95, T.V.K Industrial Estate, Guindy, Chennai - 600 032.

Read terms, conditions and exclusions mentioned in the policy document.

Ombudsman Centers for HDFC ERGO Customers

Here is a list comprising the names and contact details of Ombudsman centres:

HDFC ERGO Grievance Redressal Process

HDFC ERGO General Insurance has a four-step grievance redressal system to resolve the issues of customers

Step 1:  If you want to provide feedback or file a complaint, you can call 022 - 6234 6234. To file a complaint online, you need to send an email to care@hdfcergo.com. You will receive a response within 10 days after an internal investigation into the problem is conducted.

Step 2:  If you do not receive a response or if the response is not satisfactory, then you can send an email to grievance@hdfcergo.com.   Following an investigation, you will receive a final response within 15 days from the date the complaint was filed.

Step 3:  If you are dissatisfied with the above office's decision/resolution or have not received a response within 15 days, you need to send an email to cgo@hdfcergo.com.

Step 4:  If your complaint is not resolved at the aforementioned escalation levels, you will have to get in touch with the Insurance Ombudsman.

HDFC ERGO Health Insurance Plans Overview

HDFC ERGO offers health insurance policies that have been carefully formulated to fulfil customer needs when it comes to health. They have 7 insurance plans under their health insurance sector

• Health Suraksha Silver
• Health Suraksha Silver with Regain & ECB
• Health Suraksha Gold
• Health Suraksha Gold with regain & ECB
• my: health Medisure Classic
• Critical Illness Silver Policy
• Top Up Plan
• Critical Illness Platinum
• Online Payment

Any of the 7 health insurance plans can be availed either as an Indemnity plan or Lump-sum benefit plan.

GST rate of 18% applicable for all financial services effective July 1, 2017.

Disclaimer: Premiums may vary depending upon factors like age, location and prevailing taxes/GST.