SBI Home Loan Customer Care
- SBI Customer Care Toll Free Numbers: 1800-11-2018
- SBI Customer Support Number: 080-26599990 (Call Charges Applicable)
- SBI Customer Support Email ID: customercare@sbi.co.in, contactcentre@sbi.co.in
- SBI Contact Address - Real Estate and Housing Business Unit,State Bank of India, Corporate CenterMadame Cama Road,State Bank Bhavan, Nariman Point,Mumbai-400021, Maharashtra
How to Access SBI Customer Care IVR?
The steps you have to go through in the SBI hotline IVR call are:Namaskar, State Bank of India ki sampark kendra me aapka svaagat hain.
Step 1: Select your language - For Hindi press 1, for English press 2, for Kannada press 3, for Telugu press 3, for Tamil press 4, for Malayalam press 5, and for other languages press 9.
Step 2: Select your Banking Options - Once you choose the preferred language, you get the following options:
- To block your ATM or Debit Card, press 0
- For Phone Banking or Account related services, press 1
- For Atm, Debit card or Prepaid Card, press 2
- To know about loan, deposit or various interest rates, press 3
- For Internet Banking/ Mobile Banking/NEFT/RTGS/State Bank Buddy/SBI MobiCash, press 4
- For complaints and feedback or if you are not satisfied with our services, press 5
- For Pension Account, press 6
Step 3: Select Home Loan Information- Press 3 to get access to the home loan information menu.
- For various interest rates, press 1
- For loan, deposit or any other query, press 2
- To go back to the previous menu, press 7
- To go back to the main menu, press 8
Step 4: Register for SBI Home Loan Complaint - Press 2 and you will be immediately connected to the customer care executive. You can either register your complaint or ask your home loan-related queries.
Step 5: Provide SBI Home Loan Information - If you are an existing customer, you are required to provide your loan number to get the required information. However, if you are new to SBI home loan you need to provide certain information like the type of property, required loan amount, your income details, etc.
Alternatives of SBI Home Loan Hotlines Numbers
SMS Banking | SMS ‘Home’ to 567676/ 09223588888 |
Interest Certificate | SMS HLI to 09223588888 |
Missed Call Banking | SMS ‘HOME’ to09223588888 |
Register complaints | |
Postal Address | Customer Service Department, State Bank of India , State Bank Bhavan, 16th Floor , Madam Cama Road, Mumbai 400 021 |
SBI Customer Care Service and Feedback Process
Here are some of the vital things to keep in mind while contacting the SBI customer care center:
- The customer service team of SBI is available 24*7. They can be contacted anytime on all seven days of the week. Call the customer care number and follow the steps of the SBI hotline IVR call to get your concerns addressed.
- Pensioners can call the toll-free helpline number 1800110009 which is dedicated for addressing the concerns of the pensioners.
- To avail phone banking services through the SBI Contact Center, register or generate password either through Contact Center or ATM or submit phone banking application to your branch.
- Phone Banking service is based on IVR (Interactive Voice Response). Follow the instructions carefully and select the correct path to get to the required service.
- To avail SBI Quick – Missed Call Banking facility through your mobile download the ‘SBI Quick’ app from the app store of your Android, or iOS, or Blackberry device.
- To register for SBI Quick - Missed Call Banking service using your mobile number, ensure that your number is updated in your account.
- If you are not happy with any of the services being provided you can register your grievance with SBI in the following ways:
- SMS “UNHAPPY” to 8008202020 to file your complaint. The executives will call back to address your concern.
- Call the helpline numbers 18004253800 | 1800112211 to contact the call centre executives.
- Write to the company using the online Customer Complaint Form at https://cms.onlinesbi.com/CMS/
- You can download the offline Customer Complaint Form using the following link: Download and submit to the nearest branch.
- You can know the status of your complaints online using the following link- Check Status
- If you are not satisfied with the solution provided by the customer service team visit the Branch Manager of the concerned branch and get your grievances addressed. He/she will be available at the branch to address your grievances between 2:30 p.m. to 4:30 p.m. on the 15th and 25th of every month. In case of holiday or Sunday, he/she will be available on the following day.
SBI Customer Care Redressal of Complaints and Grievance
If you register a complaint on any of the above-mentioned banking services and the Customer Care of SBI fails to resolve your issue or you are not satisfied with the solution, you can get in touch with the Grievance Redressal Officer (GRO).
To register a complaint directly you can either call the Grievance Cell at the dedicated numbers given below or can write to them at the given email IDs to get a quick response. You can also fax them or meet them in person at their office. The branches remain open between 9:30 a.m. and 10:00 a.m.
These are the addresses of the Nodal Officers and the Grievance Redressal Cells in the major cities across India:
City | Address | Email Address | Telephone Number |
Ahmedabad | State Bank of India, Local Head Office, Lal Darwaja Ahmedabad-380 001 | (079) 25506050,25507495 | |
Amaravathi | State Bank of India, Local Head Office (Andhra) Amaravati Circle, Hybank Towers, Gun Foundary, Hyderbad-500 001 | (040) 23387268 | |
Bangalore | , State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001. | (080) 25943126 | |
Bhopal | State Bank of India, Local Head Office, Hoshangabad Road, Bhopal-462 011. | (0755) 4288025, 2575226 | |
Chandigarh | State Bank of India, Local Head Office, Sector-17-A, Chandigarh-160 017. | 4567120, 4567277 | |
Chennai | State Bank of India, Local Head Office, Circletop House, Aparna Complex, 16 , College Lane, Chennai-600 006. | (044) 28266131, 28214381 | |
Delhi | State Bank of India, Local Head Office, 11, Parliament Street, New Delhi-110 001. | (011)23407121,23361969 | |
Guwahati | State Bank of India, Local Head Office, Opp. Assam Sachivalay, G S Road, Dispur, Guwahati - 781006 | (0361)2237561,2237819 | |
Hyderabad | State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095. | (040)23466513,24751010 | |
Jaipur | State Bank of India, Local Head Office, Near Udyog Bhavan, Tilak Marg, C-Scheme, Jaipur - 302 005. | (0141)2256326, 5101654 | |
Kolkata | State Bank of India, Local Head Office, 'Samriddhi Bhavan, 1, Strand Road , Kolkata-700 001. | (033)22624954, 22439358 | |
Lucknow | State Bank of India, Local Head Office, Motimahal Marg, Hazratganj, Lucknow-226 001. | (0522) 2295395,2231463 | |
Mumbai | State Bank of India, Local Head Office, “Synergy”, B.K.C., Mumbai-400 051 | 022 26445626 | |
Patna | State Bank of India, Local Head Office, West of Gandhi Maidan, Patna-800 001. | (0612)2209080, 2209006 | |
Thiruvananthapuram | State Bank of India, Local Head Office, Poojappura Thiruvananthapuram, Pin-695 012 | (0471)2377228, 2320589 |
FAQs on SBI Home Loan Customer Care
- What is the toll-free number for the SBI home loan?
The toll-free number for the SBI home loan is 1800 11 2018.
- Can I register my complaint online?
Yes, you can register your complaint online.
- Can I track my home loan application status online?
Yes, you can track your home loan application status online.
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