Bajaj Allianz Car Insurance Customer Care

1. You can send an SMS in the format <WORRY> to 575758. 
2. For roadside assistance call the number 1800-103-5858. 
3. The toll-free number for intermediaries is 1800-209-7073. 
4. You can scan the QR code by visiting the Bajaj Allianz website to download their mobile app to know and manage your policy efficiently and get in touch with a customer care executive when required. 
5. You can use BOING the customer support chatbot offered by the insurance company where you can mention your queries and get an instant solution to it. 

1. Bajaj Allianz is also active on its respective social media platforms and interacts with its customers regularly. If you want to connect through Instagram you can follow them by clicking on the link https://www.instagram.com/bajajallianzgeneral/. You can also follow the insurance company and connect with them on Facebook and Twitter by clicking on the links https://www.facebook.com/BajajAllianz and https://twitter.com/BajajAllianz respectively. 

Bajaj Allianz Car Insurance Customer Care Details

Services Provided by Bajaj Allianz Car Insurance Customer Care

You can click on the link https://www.bajajallianz.com/about-us/customer-service.html where you can avail different services related to your insurance policy by clicking on the various channels available. We will have a look at some of them below: 

Claim Registration:

1. Click on the link https://www.bajajallianz.com/about-us/customer-service.html. 
2. Under ‘Level 1’, click on ‘Claim Registration’. 
3. Under ‘Motor’, click on ‘Register Online’ and proceed to enter your registered mobile number. 
4. Follow the instructions to get your claim registered. 
5. In the next step you will then need to send in your vehicle for repair. 

1. Submit the necessary documents once your vehicle has been repaired, including all the bills to the insurer. They will be verified and if all the details are correct your claim amount will be paid to you. If you get your vehicle repaired at one of the network garages, then the amount will be paid directly to them. 

Premium Calculator: 

1. Click on the link https://www.bajajallianz.com/about-us/customer-service.html. 
2. Under ‘Level 1’, click on ‘Premium Calculator’. 
3. Under ‘Car Insurance’ click on ‘Calculator’. 

1. Provide the details as required such as the details of your car, the plans available, policy tenure, etc. based on which you will be able to check the premium you will be required to pay. 

Policy Issuance Tracker:

1. Click on the link https://www.bajajallianz.com/about-us/customer-service.html. 
2. Under ‘Level 1’, click on ‘Policy Issuance Tracker’. 
3. Enter the details such as your policy number, registered mobile number and conduct a simple security check and click on ‘Submit’, after which you will be able to check whether your policy has been issued or not. 

Claim Status Inquiry: 

1. Click on the link https://www.bajajallianz.com/about-us/customer-service.html. 
2. Under ‘Level 1’, click on ‘Claim Status Inquiry’. 
3. Under ‘Other Claim Details’, provide your policy number and claim number and click on ‘Check Status’. 

Find a Network Garage: 

1. Click on the link https://www.bajajallianz.com/preferred-garages.html.  
2. Enter your policy number or vehicle number and contact number and click on ‘Find Garage’. 

Find a General Insurance Branch: 

1. Click on the link https://www.bajajallianz.com/branch-locator.html#section5.  
2. Click on ‘Find a General Insurance Branch’. 

1. Click on the city where you wish to find the general insurance branch. 
2. Select ‘Car Insurance’ under ‘Product’ and provide details such as your name, mobile number, and Email ID. Click on ‘Submit’. You will be able to view the address of the branch in the city or area in which you reside. 

Online Grievances:

1. Click on the link https://www.bajajallianz.com/about-us/customer-service.html. 
2. Under ‘Level 1’, click on ‘Online Grievances’. 

1. Provide your policy number, Email ID, mobile number, and the category under which you wish to file your grievance online. Provide comments if necessary and answer a simple question asked. Click on ‘Save’. Follow the instructions to submit your online grievances. 
2. A representative of the insurance company will get in touch with you by either calling you on the mobile number provided or by sending a mail to your Email ID. 

Grievance Redressal Procedure

In case the Bajaj Allianz Insurance Company’s customer care executive are unable to resolve your queries or find an appropriate solution, you can then follow the Grievance Redressal procedure by following the steps given below: 

1. Level 1: If you are dissatisfied with the company’s service or if your query remains unresolved, you can contact their Grievance Redressal Officer, Mr. Jerome Vincent by sending a mail to the Email ID ggro@bajajallianz.co.in. 

1. Level 2: If your grievance still remains unresolved, then you can give a miscall on the number +91 80809 45060 or SMS <WORRY> To 575758. A specialist will get in touch with you and will help you to get your query resolved. 
2. Level 3: If your issue has still not been resolved then you can approach the Insurance Ombudsman for Redressal. You can click on the link https://www.cioins.co.in/Ombudsman, which based on the city nearest to you, you will be able to view the details of the Ombudsman Officer.    

Details of Insurance Ombudsman Centres 

The details of Insurance Ombudsman Centres for different cities and other cities coming under its jurisdiction are given below: